Love this game

I really love the game Ive been looking for a game like this for a long time and I finally found it. The only problem Im having is every time I connect to Internet it still wont let me buy the full game it keeps telling me to connect to internet, what do I have to do to buy the full game please help me it wont let me get any further unless I buy it and Im trying. I just dont understand???? Ive sent messages to support and they still wont help even for the money

Jokerface900 about Terra Monsters, v1.0.9